OpenCity provides daily support to public officials through services developed thanks to hundreds of collaborative experiences with local authorities. Service creation starts from predefined templates and allows customization of the specific aspects of each institution.
Service managers have a tool to view and manage applications, track their progress and have visibility of deadlines. Each official can view and manage every aspect of a single application, evaluate it, approve or reject requests and send requests for information completion. Integration with the protocol system facilitates administrative management.
The system allows managing and analyzing applications in aggregate form, approving groups of applications with certain requirements and automatically composing rankings. It is possible to monitor performance and data is exportable. OpenCity also offers an analytics service to display dashboards on service usage and collect user evaluations of their experience, generating useful data to assess service effectiveness and identify areas for improvement.