What is it
The service allows booking a room owned by the public authority for events, conferences and various initiatives. After selecting a room from those available and the days and times you wish to book it, the request will be processed by the Administration.
Following approval, the authority generates a payment, after which the room can be used on the selected days and times.
The request can be made by a private citizen, the legal representative of an association or a municipal councillor. Online service access requires SPID or CIE.
How it works
The municipal room booking and payment system manages all phases of selection, request and booking of a municipal room from those made available by the authority. For each choice, the user can view room information and available slots.
- Room selection and availability check: the user selects the room and views information (address, capacity, equipment) and availability on a calendar
- Date selection and request submission: the user indicates the exact booking duration and can make multiple bookings by adding all dates in a single solution
- Request review: the official takes charge of the application and checks the data
- Approval and payment: the official approves and sends the payment notice with tariff application
- Payment: the user receives the payment notice via email and IO App and pays online or locally
- Automatic confirmation: once payment is made, the booking is definitively confirmed
The amount varies based on the room type and the number of days and hours booked. Legal representatives of associations and municipal councillors may benefit from reductions or exemptions. An automatic amount calculation system is available based on selected dates and times.
To learn more, read the complete documentation.
For the citizen
The user has a personal area that allows them to:
- Have all useful information about the room booking in one place
- Save some data to avoid re-entering it later (e.g., association details)
- Constantly monitor the progress of the application, receiving email notifications on status updates
- Pay via PagoPA integrated into the service
- Receive email communications about the booking (e.g., key pickup and return procedures)
- Receive an appointment reminder
For the official
The official has a back office where they can see applications and appointments and easily:
- Manage the service without time or location constraints, including while working remotely
- Perform necessary checks on the application
- Configure the payment due and send it
- Request additional information from the citizen: the entire conversation is saved and associated with the application
- Export application data in .csv format usable in Excel
- Automatic protocol registration and accounting reconciliation management
The user receives notifications at all stages of the procedure, including via the IO App.
Room booking for weddings
A version dedicated to wedding and civil union venues is also available, optimized to enhance the experience of choosing and booking a room for the “big event”. The service allows booking a room owned by the authority for celebrating a wedding or civil union, with the same selection, approval and payment flow.