HOW IT WORKS

Public administration is a complex ecosystem where tens of thousands of authorities operate, each adopting software solutions to deliver services and address the needs of citizens and businesses.

Interoperability therefore represents a strategic element and a value that OpenCity makes available to local authorities, to eliminate technological lock-in, promote the effectiveness of solutions through data exchange, and prevent users from having to enter multiple times data already available to the administrations. Furthermore, OpenCity is constantly committed to fostering integration with other systems (starting with protocol systems) and with public databases with the aim of simplifying citizens’ lives and improving the effectiveness of the technological solutions adopted by authorities.

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Continuous technological evolution

Aspetti normativi

The approach to interoperability is based on the guidelines set out in Chapter 5 of the Three-Year Plan for IT in Public Administration and with the European Interoperability Framework for the public sector aimed at creating interoperable digital public services.

Aspetti tecnologici

OpenCity Italia’s APIs are able to make external systems interact with all website content and all elements of the personal area (applications, appointments, payments, etc.): with the proper permissions, it is possible to read the existing resources, perform searches, export data in other formats, and via API update them or create new ones.

This represents not only the ability to provide OpenData in real time, without having to compromise with information-poor formats (e.g., CSV), but also the ability to be a new frontend for legacy systems: a public notice board or information relevant for transparency can be published in OpenCity without the need for costly customizations, simply using the available APIs and the authority’s own staff or a supplier who already knows the system to be integrated.

Likewise, it is possible to publish in the restricted personal area documents and information from other systems that are relevant to the citizen: an effective way to provide timely communication and replace the sending of paper notices and registered letters.

In parallel, we dedicate significant effort to the integration of protocol systems used by authorities. In fact, all applications submitted by citizens through an integrated system, which require SPID level 2 authentication and conclude with digital preservation (passing through the protocol), have legal validity and probative effectiveness (see Articles 20 and 64 of the CAD). This property allows effectively digitizing 100% of local authority services, without requiring citizens to obtain a digital signature. Finally, we interface with public databases and are always attentive to the integration of new data sources whenever they are made available by public administration: this approach promotes the once only principle (citizens do not have to enter their data multiple times when available), increases data quality, and allows for considerable simplification of services.